60 Minutes Social Security Tale Rife with Errors

One of the few remaining decent “news” programs, 60 Minutes, has devolved into just another program filled with infotainment, puff pieces, and worse, hit pieces based on someone else’s reporting rather than doing their own. Learning nothing from Lara Logan’s infamous ridiculously inaccurate and proven flawed piece that blatantly pandered to the Benghazi “troofers”, 60 Minutes re-emphasizes the U.S. “news”media’s continuing descent into nothing more than tabloid infotainment.download

The “60 Minutes” report above wasn’t as inept as its last attack on Social Security, a 2013 segment in which it attacked the disability program without interviewing a single disabled person or disability advocate, but that’s not saying a whole helluva lot.

Then there  was 60 Minutes’ latest hit piece, this past Sunday, on the Social Security Administration, which maintains a Death Master File, or DMF, that they reported to be horrendously error-riddled—not only with living people listed as deceased, but deceased people not listed as dead. According to 60 Minutes, the latter issue, “costs taxpayers billions of dollars in fraudulent payments to people standing in for the departed.”

Naturally, the chosen victims’ stories were disturbing, even exasperating. Clerical errors had landed the guests on the DMF, resulting in frozen bank accounts, credit denials, and in one case a grilling by police as an identity fraud suspect. But if you were hoping to hear a coherent explanation of how this happened or who was responsible, much less any insight into easy and obvious remedies, you were in the wrong place.

The program implied that it had turned up this scandal through its own digging, so it didn’t bother to mention that errors in the DMF is a familiar journalistic piece that surfaces whenever a lazy journalist has nothing to report, like reports on how bad the potholes are in your town or pieces on restaurants flunking sanitary inspections.

I found an abundance of them with almost identical statistics, by doing a simple DuckDuckGo search. One appeared in theWashington Post in 2013, on CNN and in the Scripps Howard newspapers in 2011, and on MSNBC in 2008. Disclosed, as an after-thought, at the very end of the “60 Minutes” piece, was  that it was timed to coincide with a Senate Homeland Security and Governmental Affairs Committee hearing scheduled for Monday, the next day. One of the TV segment’s star witnesses, Judy Rivers of Logan, Ala., is actually on the witness roster of the Senate hearing and also appeared in the Scripps Howard series four years ago.

Of course, it’s not a journalistic crime to recycle hit pieces, especially when a problem hasn’t yet been solved. But “60 Minutes” used to be famous for doing its own research, not taking Congressional handouts or reheating other reporters’ bad tv dinner. (The 2013 disability segment also was based on a Senate report, from Sen. Tom Coburn, R-Okla., a documented enemy of Social Security.)

Most news reports on the DMF errors have a few things in common. They all seem to reflect the assumption that keeping an error-free master death list should be easy. And worse, they blame the Social Security Administration for the flaws, when it’s the individual states that are responsible for providing accurate information to the SSA.

This was the worst quote of all: “A task that requires near-perfection–maintaining the death records used by agencies across Washington–has fallen, by default, to an agency that does not believe perfection is its job.” This was a gratuitous, and undeserved, slap at an agency that has a well-deserved reputation for accuracy.

Most of the reports also disclosed that the percentage of erroneous death reports processed by Social Security is somewhere between one-third to one-half of 1%. Numerous studies by its own inspector general and the Government Accountability Office suggest that verifying every report it receives of 2.8 million American deaths per year would be a Herculean job, but is rendered impossible when the individual states refuse to take their own jobs seriously because they can pass the blame on to the SSA.

The SSA reports consolidates information from thousands of sources (of obviously varying reliability) across the country–funeral directors, family members, banks, Medicare and Veterans Affairs offices, and post offices. Social Security considers the most reliable source to be electronic death records from the states, but only 35 states submit these to the agency.

Verification can be extremely labor-intensive. So the agency tries to verify the reports only where necessary, chiefly when they come from less reliable sources (post offices, Medicare and financial institutions) and when they refer to beneficiaries already receiving Social Security checks. This is proper, because the agency’s main concern should be safeguarding its own resources.

Although the agency does in fact provide the full DMF to government agencies that pay out benefit checks and sells a limited version to private parties to help them fight identity fraud, it tells them explicitly that it does not guarantee the veracity of the file. (Emphasis added), because they cannot check the accuracy of all the various state agencies, coroners, funeral homes, etc., that the individual STATES are supposed to be verifying.

“60 Minutes” wrung its hands over the nation’s inability to compile totally accurate data on deaths. Pelley illustrated the issue by visiting Alabama’s Vital Records Vault, “a place so secure that you need a key and a fingerprint to get inside….But once in here, the technology becomes pretty 19th century.” He brandished a folder crammed with old papers. “These are death certificates from 1912, for example,” he said in dismay (which, of course, would make it the 20th century, NOT the 19th century).

Appearing on the segment, Social Security Inspector-General Patrick O’Connell made clear that the DMF problem he’s most concerned about–and on which he issued a recent report–was not living people listed as dead, but some 6.5 million Social Security numbers listed as belonging to living people who in fact are deceased.

But that is the STATE’S fault, not the Social Security Administration. But why let a few salient facts derail a perfectly good hit job?

That raises the prospect of fraud, but O’Connell’s report has been widely misinterpreted in the press–including by the Associated Press, which cited the report in asserting that “nearly 67,000 of the Social Security numbers were used to report more than $3 billion in wages, tips and self-employment income from 2006 to 2011.”

Even that’s only sort of true. What O’Connell’s report says in full is that we know about that $3 billion in income reported to fraudulent numbers because the Social Security Administration caught the fraud. The $3 billion in reported income has been placed in the agency’s suspense file, meaning that it can’t be used as credits for Social Security benefit payments until the matter is resolved.

Pelley did attempt to assign a figure to taxpayer losses from improper payments to deceased persons, but the result was a mathematical hodge-podge. He said the federal Office of Personnel Management, for example, paid dead retirees “a little over a billion.” If you looked quick, you might have spotted the image showing that those payments occurred over a period of nine years. And you wouldn’t know that OPM’s inspectors determined that the problem occurred not because Social Security’s records were inaccurate, but because OPM wasn’t bothering to check the DMF at all.

As it happens, testimony prepared for Monday’s Senate committee hearing makes clear that for the most part, the problem of erroneous payments by government agencies has absolutely nothing to do with the Death Master List. Beryl H. Davis of the GAO testified that her agency identified $124.7 billion in improper payments for fiscal 2014. Of that, the Social Security Agency accounted for $3 billion.

The biggest chunk, nearly $46 billion, was traced to Medicare and stemmed from insufficient documentation for health claims, not payments to deceased persons. The most error-prone program was the Earned Income Tax Credit, at 27.2% of outlay, mostly because of unverified income claims for low-income assistance. Social Security, which paid out more than $800 billion in claims that year, had the lowest error rate of the 12 programs listed, at four-tenths of one percent. No other agency even came close.

The biggest hole in the “60 Minutes” segment was the lack of suggestions about what to do about what is plainly an enormous headache for people wrongly listed as deceased. But it’s not rocket science. To begin with, although the DMF is public, Congress should outlaw its use by any financial institution to take action against an account holder without verifying the information independently.

Second, there should be a standardized process for people to rectify errors–a list of acceptable documentation to prove one’s existence and a hard deadline, say no more than 30 days, for Social Security to respond and correct.

The tax policy and regulatory expert David Cay Johnston further suggests that any institution using the DMF to make consumer decisions be automatically informed if a customer files a protest with Social Security and be made responsible for updating the information once Social Security makes its ruling, with stiff fines for delay or inaction. Any consumer who runs into problems with banks or card issuers should have an absolute right to inspect the institution’s DMF file on them, at no cost.

That should solve the problem for the relatively small percentage of people caught in this net. “60 Minutes” could have performed a real public service by asking its sources in the Senate why Congress hasn’t taken these steps in the six or seven years since news organizations started reporting on it.  But that would not be sensationalized enough for a program that has sunk to the same level as every other broadcast, main stream media outlet or magazine.

The “news program” also might have asked what it would cost the Social Security Administration to make the Death Master File rock-solid and error-free, and whether Congress would be willing to appropriate the money. Again, that might place the GOP in a bad light since they’re the ones constantly calling for less government funding and fewer people handling the duties, while expecting no degradation of services. Expecting the agency to maintain a perfect list, when the roll was never designed to become the raw material for bank and credit decisions, is ridiculous–especially in an era when Congressional cuts to the agency’s administrative budget has forced it to close field offices that service tens of millions of benefit enrollees.

Yet that doesn’t seem to have occurred to members of Congress, who have used the occasion of the inspector general’s report to issue apoplectic statements about the Social Security Administration’s shortcomings. “It is incredible that the Social Security Administration in 2015 does not have the technical sophistication to ensure that people they know to be deceased are actually noted as dead,” fulminated Sen. Ron Johnson, R-Wisc., chairman of the committee holding Monday’s hearing.

Actually, Social Security said it’s less a question of technology than of money. In the cases cited by the inspectors, the agency pointed out, benefits are not actually being paid, so “we do not have a business reason to expend resources to correct records,” especially since “this expensive data validation effort for non-beneficiary records would divert resources away from mission critical work.”

Now that’s the right bottom line isn’t it? Should Social Security continue to do its primary job of serving its beneficiaries, or should it respond to blather from Congress and inflated, half-assed reporting from “60 Minutes”? And why aren’t the reporting sources that the SSA depends on (state-controlled responsibilities) held to the same standard that 60 Minutes held to the Social Security Administration? How can the Social Security Administration be responsible for the 50 states’ errors?

For that matter, why doesn’t 60 Minutes do a report on the inaccuracies of 60 Minutes? Now that would be good television and honest reporting.

Harvey A. Gold